Privacy Policy

Maisonora
Legal Entity: DNL DIGITAL LLC
Registered Address: 1200 N Federal Hwy, Office 348, Boca Raton, Florida, United States
EIN: 98-1981612
Website: https://maisonoraboutiques.com
Customer Support: adm@maisonoraboutiques.com

1. Introduction

This Privacy Policy explains how Maisonora, operated by DNL DIGITAL LLC, collects, uses, discloses, and protects personal information when you visit our website, place an order, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements and rights provided by applicable law.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order number, order history, transaction details, and delivery information.

• Payment information: Payment status and transaction-related information provided by payment processors. Full payment card details are generally handled by the relevant payment provider.

• Device and technical information: IP address, browser type, device characteristics, operating system, and website interaction data.

• Usage information: Pages viewed, links clicked, referring websites, and interactions with advertisements.

• Customer communications: Information you provide when contacting us with questions, complaints, or refund requests.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Provide order confirmations and shipping updates.

• Respond to customer inquiries and refund requests.

• Process refunds where approved.

• Detect, investigate, and prevent fraud, abuse, and unauthorized transactions.

• Operate, maintain, and improve our website.

• Measure advertising performance and understand how visitors interact with our store.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

We do not use personal information for purposes incompatible with the purposes described here unless permitted or required by law.

4. Shopify and Service Providers

Our online store is hosted on Shopify. Shopify and other service providers may process personal information on our behalf to support website operations, payment processing, order management, security, analytics, advertising, and customer support.

We may share relevant information with shipping providers, payment processors, technology providers, advertising platforms, and professional advisers when reasonably necessary for the purposes described in this policy.

Our products are shipped directly from China through third-party suppliers. We may share the recipient's name, delivery address, contact details, and order information with suppliers and logistics providers to fulfill orders.

Service providers may process information in countries other than the country in which you reside, subject to applicable legal requirements.

5. Cookies and Tracking Technologies

Our website and advertising partners may use cookies, pixels, tags, and similar technologies to operate the website, measure performance, and provide relevant advertising.

TikTok

TikTok tracking technologies may be used to measure advertising performance, understand interactions with advertisements, and attribute purchases or other website events to advertising campaigns.

Meta Ads

Meta tracking technologies, including the Meta Pixel where implemented, may be used to measure advertising conversions, understand visitor interactions, and evaluate the effectiveness of advertising campaigns.

Google Ads

Google Ads tracking technologies may be used to measure conversions, evaluate advertising performance, and understand interactions with advertisements.

Managing Cookies and Tracking

You may be able to manage cookies through our website's cookie consent controls, where available, and through your browser settings. Browser settings may allow you to block or delete cookies.

You can also review privacy and advertising controls provided by TikTok, Meta, and Google.

Blocking or disabling certain cookies may affect website functionality or limit the effectiveness of certain features.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies. You may withdraw consent through the available controls.

6. Disclosure of Personal Information

We may disclose personal information to:

• Shopify and relevant hosting providers.

• Payment processors and financial service providers.

• Suppliers and shipping or logistics providers.

• TikTok, Meta, and Google for advertising and measurement purposes, where applicable.

• Professional advisers, auditors, or legal representatives.

• Government authorities or other parties when required by law or necessary to protect legal rights.

We do not disclose personal information indiscriminately. Information is shared according to the purposes described in this policy and applicable legal requirements.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information, subject to lawful exceptions.

• Request information about how personal information is collected, used, or disclosed.

• Opt out of certain targeted advertising, sales, or sharing of personal information where those activities are covered by applicable law.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with an appropriate regulatory authority where permitted by law.

To exercise an applicable right, contact adm@maisonoraboutiques.com. We may need to verify your identity before processing your request.

10. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to DNL DIGITAL LLC.

Categories of Personal Information

Depending on your interactions with our website, we may collect identifiers, customer records, commercial information, internet or electronic network activity, approximate location information derived from technical data, and other information described in the sections above.

Purposes

We use these categories for order fulfillment, customer support, security, website operations, advertising measurement, marketing, and legal compliance.

Sale, Sharing, and Targeted Advertising

Certain advertising technologies may involve disclosures of online identifiers or browsing activity to advertising partners that could constitute a sale or sharing under California law, depending on the specific implementation and circumstances.

Where applicable, California residents may opt out of the sale or sharing of personal information and the use of personal information for cross-context behavioral advertising. To submit a request, contact adm@maisonoraboutiques.com and identify your request as a California privacy request.

Other California Rights

Subject to applicable law and exceptions, California residents may have the right to know, access, correct, or delete personal information; receive information about its collection and disclosure; and not be discriminated against for exercising their privacy rights.

Authorized agents may submit requests where permitted by law and subject to verification requirements.

We do not knowingly sell or share the personal information of consumers under 16 years of age without the legally required authorization.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so that we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. The updated version will be posted on our website with its revised effective date where appropriate.

13. Contact Information

For privacy questions or requests, contact:

Maisonora
DNL DIGITAL LLC
1200 N Federal Hwy, Office 348
Boca Raton, Florida, United States
EIN: 98-1981612
Email: adm@maisonoraboutiques.com
Website: https://maisonoraboutiques.com