Return and Refund Policy

Maisonora
Legal Entity: DNL DIGITAL LLC
Registered Address: 1200 N Federal Hwy, Office 348, Boca Raton, Florida, United States
EIN: 98-1981612
Website: https://maisonoraboutiques.com
Customer Support: adm@maisonoraboutiques.com

1. Overview

This Return and Refund Policy applies to purchases made through Maisonora, operated by DNL DIGITAL LLC.

Our products are shipped directly from China through third-party suppliers. Maisonora does not require customers to physically return products as a condition of receiving an approved refund.

2. Refund Request Period

Customers must contact our customer support team within 15 calendar days from the delivery date to request a refund.

To submit a request, email adm@maisonoraboutiques.com and include your order number, the reason for your request, and any relevant supporting information.

3. Eligible Refund Reasons

Refund requests may be considered in the following circumstances:

• Item does not fit: The product does not fit as expected.

• Damaged product: The item arrives damaged or defective. Photographs or other reasonable evidence may be requested.

• Change of mind: The customer no longer wishes to keep the purchase, provided the request is submitted within the applicable refund period and the item has not been excluded under this policy.

All requests are subject to review. Submitting a request does not automatically guarantee approval.

4. Items Excluded from Refunds

Products damaged through misuse, improper handling, unauthorized modification, or use contrary to the product's intended purpose are not eligible for refunds under this policy.

This exclusion does not limit any consumer rights that cannot legally be waived under applicable law.

5. No Physical Return Required

Maisonora does not require customers to ship products back to receive an approved refund.

Once a refund has been approved, the customer may keep or dispose of the product. No physical return is necessary.

Customers should not send products to the company's registered address unless expressly instructed otherwise for a separate, lawful purpose.

6. Refund Approval and Processing

Once a refund request is approved, the refund will be issued to the original payment method within 5 business days.

The time required for the refund to appear on a customer's account may depend on the payment provider, card issuer, or financial institution.

The transaction may appear on the customer's payment statement under the descriptor MAISONORA.

7. Order Information and Communication

Customers are responsible for providing accurate order information and a valid email address when submitting a request.

Maisonora may request additional information reasonably necessary to review a refund request.

8. Contact Information

For questions or refund requests, contact:

Maisonora
DNL DIGITAL LLC
1200 N Federal Hwy, Office 348
Boca Raton, Florida, United States
EIN: 98-1981612
Email: adm@maisonoraboutiques.com
Website: https://maisonoraboutiques.com

Card statement descriptor: MAISONORA