Shipping Policy

Maisonora
Legal Entity: DNL DIGITAL LLC
Registered Address: 1200 N Federal Hwy, Office 348, Boca Raton, Florida, United States
EIN: 98-1981612
Website: https://maisonoraboutiques.com
Customer Support: adm@maisonoraboutiques.com

1. Shipping Origin

All Maisonora products covered by this policy are shipped directly from China through third-party suppliers.

Orders may be handled by different suppliers or logistics providers depending on the product and fulfillment requirements.

2. Order Processing Time

Orders generally require 1 to 3 business days to process before shipment.

Processing time begins after the order has been successfully placed and payment has been authorized, excluding weekends and applicable holidays.

Processing times may be extended when additional verification or information is reasonably necessary.

3. Estimated Delivery Time

Estimated delivery is 7 to 12 business days after shipment.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual transit times may vary due to carrier operations, customs inspections, weather, peak shipping periods, or other circumstances beyond our reasonable control.

4. Multiple Packages

Items from a single order may arrive in separate packages.

This may occur because products are fulfilled by different suppliers, shipped from different facilities, or handled through different logistics arrangements. Separate packages may have different tracking numbers and delivery dates.

Receiving one package before another does not necessarily mean that the remaining items have been canceled or lost.

5. Tracking Information

Where tracking is available, shipment information will be provided by email or through the relevant order notification.

Tracking information may take time to become available after shipment. Updates depend on the carrier and logistics provider.

If you have questions about your shipment, contact adm@maisonoraboutiques.com and include your order number.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an address is incorrect or incomplete, contact customer support as soon as possible. Address changes may not be possible after an order has entered fulfillment or shipment.

7. Customs Duties and Import Charges

Products are shipped from China. Depending on applicable rules and the circumstances of the shipment, customs duties, import taxes, brokerage fees, or other import-related charges may apply.

Unless otherwise expressly stated at checkout or required by applicable law, these charges are the customer's responsibility and are not included in the product price or shipping charges.

Customers are responsible for complying with applicable import requirements.

8. Delivery Issues

If an order has not arrived within the estimated delivery period, contact adm@maisonoraboutiques.com with your order number and any available tracking information.

We will review the shipment information and determine the appropriate next steps under our applicable policies and legal obligations.

9. Damaged or Incorrect Items

If an item arrives damaged or you receive an incorrect product, contact customer support within 15 calendar days from the delivery date.

Please include your order number and a description of the issue. Photographs or other reasonable evidence may be requested to help assess the matter.

Refund requests are handled in accordance with our Return and Refund Policy. Approved refunds do not require the customer to physically return the product.

10. Contact Information

Maisonora
DNL DIGITAL LLC
1200 N Federal Hwy, Office 348
Boca Raton, Florida, United States
EIN: 98-1981612
Email: adm@maisonoraboutiques.com
Website: https://maisonoraboutiques.com